Q: What is the frame made of?
A: The frame is made of 7075 aircraft-quality aluminum and so are most of the exterior components.
Q: What kind of motor does it have?
A: The motor is Swiss-made according to our specifications, and it's probably the best there is. It's also the strongest motor available of its size.
Q: What kind of bearings do you use?
A: We use only high-quality bearings from Japan.
Q: Is it autoclavable?
A: No, that would ruin the motor.
Q: The cap fell off. What do I do?
A: Screw down the adjustment screw a bit and push the cap back in place. You might have unscrewed the adjustment too far. If it still falls off when running normally, it's probably the hexagon on the adjustment screw that's damaged. This will make the adjustment screw unscrew itself. If that's the case, you need to purchase a new adjustment screw.
Q: What kind of material is the binding posts made of?
A: The binding posts, springs and all screws are made from stainless steel.
Q: How do I oil the machine?
A: Hint! Oil once a month or every 100 hours. Take off the cap and push down the piston, oil around the square of the piston and around the hexagon. Also put some oil in the oval hole above the needlebar pin to lubricate the inner piston. Run it for a minute and work the adjustment. Wipe off any excess oil. This oil is included with the purchase of every machine.
Q: The machine won't run below 8 volts. Is it possible to run it at lower voltage?
A: This is normal because of the stop-up function. Normal working voltage is around 10v, but if you want to run it slower than 8v, you can remove the stay-up spring. This will enable it to run at very low voltage, but it will also disable the stay-up function and make it stop randomly.
Q: The machine is running unevenly and making rattling sounds.
A: Make sure that the inner piston is oiled and runs smoothly. You can also try to stretch the inner piston spring about 2mm to prevent this from happening.
Q: The Needlebar retainer vibrates loose during tattooing. What can I do?
A: Stretch out the Retainer screw spring a few millimeters.
Q: Nothing happens when the cap is turned; it won't go softer or harder. What's wrong?
A: First, make sure that you feel under the needlebar pin and not over. If you still can't change the softness it's probably the hexagon on the adjustment screw that is damaged. It can happen when it's tightened too hard in the bottom. If this is the case, you need to purchase a new adjustment screw.
Q: The stop-up function isn't working and it stops in a random position. What's wrong?
A: The stay-up spring is probably broken and needs to be replaced. When replacing it, you need to make sure that the spring stop screw is in the right position. This is done by turning it to the bottom against the Piston and backing it out no more than half a turn, just enough to clear the piston. Use thread locking fluid on the spring stop screw if it's too loose.