Shopping Assistance

Painful Pleasures is committed to offering our customers a hassle-free shopping experience. Check out the videos to help you along in your shopping experience. Having technical difficulty using the site, report your issue here.

Shipping to a Freight Forwarder

Painful Pleasures takes great care to package and ship your items carefully through our trusted carriers, USPS, UPS, FedEx, and DHL. Painful Pleasures takes no responsibility for damages to packages after it arrives to its final destination indicated on the Painful Pleasures Order (Shipping Address).

Store Pickup

If you are in the area, stop by and check out our Studio and pick up your order while you're at it. We only have a few rules in picking up your order.

Track Order

Placed an order and now need to track it? Track your order by clicking the link in the top right, Track Order.

Lost Package

Did you receive confirmation of delivery and you never received it? Learn what to do if your package has been lost.