Help center

Privacy Policy


Last updated May 25, 2018

Painful Pleasures, Inc. understands that your privacy while using our website,, and affiliated websites owned by Painful Pleasures, Inc. (“Site”) is important, especially when conducting business or providing sensitive personal information. This Notice will govern our Privacy Policy for users of this Site, whether or not a transaction of any sort is conducted while visiting.


The information we learn from customers helps us to personalize and continually improve our customer service, while developing ways to improve your shopping experience at our Site. Following is some of the information we gather about our users.

  • Information You Provide Us: When you place an order on our Site, or communicate with us via e-mail, letter, fax or phone, we receive and store the information you`ve provided. This information is basic, including: name, address, phone, fax and cell phone numbers, e-mail address and business information (if applicable). We use this information that you provide for such purposes as responding to your requests, communicating with you and customizing future shopping for you.  Our site uses a secure online ordering system that enables clients to purchase products online. We collect users' financial information, such as the last four (4) digits of your credit card number, for verification and order tracking purposes only. Further, as is true of most websites, we automatically gather information about your computer such as your IP address, time and date of visit, browser type, referring/exit pages, and operating system. We may log this information for system administration, order verification, internal marketing, and system troubleshooting purposes.
  • Third Party Vendors: In addition to collecting your information, we have third party vendors who will also collect your information in order to provide the products and/or services you`ve requested (e.g. credit card companies, fulfillment companies, call centers, marketing companies and freight companies). In general, these companies are intermediaries acting solely to provide services related to your request. Most of these vendors have their own privacy policy to protect your information, and have access to personal information needed to perform their functions on behalf of Painful Pleasures, Inc., but may not use the same for other purposes.
  • Cookies: We may use cookies or other tracking technologies to obtain a variety of information that provides us details as to what product and information interest our visitors view the most. Cookies can also be used to protect your information. If you wish to disable our cookies from obtaining this information, you can seek programs that will allow you to visit our site anonymously.
  • Partners: Our Site contains links to other sites. Painful Pleasures is not responsible for the privacy practices or the content of such web sites.


Under no circumstances will we ever give away or sell your personal information to anyone else for any reason whatsoever, without prior written approval from yourself. Any information we gain through our use of customer polls, surveys, cookies, session tracking or anything else, is used internally and for the sole purpose of providing you better service. Information about our customers is an important part of our business, and we are not in the business of selling it to other companies. We share customer information only as described in this statement and with affiliates, partners or subsidiaries of Painful Pleasures, Inc., with controls that are either subject to this Privacy Notice or follow the practice at least as protective as that described in this Notice.  Painful Pleasures reserves the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or to comply with a judicial proceeding, court order, or legal process served on our web site.  We may share non-personal information (such as the number of daily visitors to a particular web page, or the size of an order placed on a certain date) with third parties such as advertising partners. This information does not directly personally identify you or any user.

You may chose to stop receiving our newsletters and/or marketing emails by contacting us. If you ask us to remove you, we will do so immediately and will not attempt to sell your information.


Painful Pleasures, Inc., its employees, agents, affiliates, subsidiaries and partners are familiar with our security policy and practices. Your personal information is only accessible to a limited number of qualified people who are given a password in order to gain access to the information. While we take commercially reasonable measures to maintain a secure site, electric communications and databases are subject to errors, tampering and break-ins, and we cannot guarantee or warrant that such events will not take place and we will not be liable for any such occurrences.

For purpose of this Privacy Policy, Painful Pleasures, Inc. is acting as the Data Controller of your data. We have put into place security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorized way, altered or disclosed. In addition, we limit access to your personal data as described above. We have also put into place procedures with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.


If you choose to visit our Site, your visit and any dispute over privacy is subject to this Privacy Notice and our Conditions of Use, including limitations on damages, arbitration of disputes, and application of the laws of the State of Maryland. If you have any concern about privacy at Painful Pleasures, please contact us with a thorough description, and we will try to resolve it.  Because our business changes constantly, our Privacy Notice and the Conditions of Use will change also. We may e-mail periodic reminders of our notices and conditions, unless you have instructed us not to, but you should check our Web Site frequently to see recent changes. Unless stated otherwise, our current Privacy Notice applies to all information that we have about you and your account.

If you have any questions about this Privacy Policy, you can contact us.