Painful Pleasures takes great care to package and ship your items carefully through our trusted carriers, USPS, UPS, FedEx, and DHL. Painful Pleasures takes no responsibility for damages to packages after it arrives to its final destination indicated on the Painful Pleasures Order (Shipping Address).
If we ship to a Freigh Forwarder, once it is received by the Freight Forwarder, Painful Pleasures is no longer responsible for any damage. Please ensure you have the Freight Forwarder review the package for any damage at the time of receipt. Once the Freight Forwarder takes over the package, you will need to communicate with them directly for any damage claims.