Shopping Assistance

Painful Pleasures is committed to offering our customers a hassle-free shopping experience. Check out the videos to help you along in your shopping experience. Having technical difficulty using the site, report your issue here.

Help Center

Shipping Costs and Timing

Need help determining which shipping option you should choose? This article summarizes all of Painful Pleasures shipping options, estimated delivery times and exceptions for specific countries.

Shipping to a Freight Forwarder

Painful Pleasures takes great care to package and ship your items carefully through our trusted carriers, USPS, UPS, FedEx, and DHL. Painful Pleasures takes no responsibility for damages to packages after it arrives to its final destination indicated on the Painful Pleasures Order (Shipping Address).

Store Pickup

If you are in the area, stop by and check out our Studio and pick up your order while you're at it. We only have a few rules in picking up your order.

Track Order

Placed an order and now need to track it? Track your order by clicking the link in the top right, Track Order.

Order Status

Check your order status by logging into your account. If you do not have an account, check your email or email us at support@painfulpleasures.com .

Lost Package

Did you receive confirmation of delivery and you never received it? Learn what to do if your package has been lost.